Your Questions, Answered
How should I prepare for my treatment?
To support a calm and grounding experience, we recommend arriving 5 minutes early so you can settle in, slow your breath, and ease into your treatment. Come with clean skin and hair if possible, and bring a hat or hair covering for after your service. When you get home, we recommend using a fresh pillowcase so your skin can fully enjoy the benefits of your treatment.
What makes Glow Sayulita different?
Glow is a sanctuary, not a clinic. We combine advanced skincare with nurturing, intuitive touch in a tranquil jungle setting. Our goal is for you to leave feeling restored - not just refreshed.
Can I book multiple services together?
Yes - many clients love pairing facials with add on treatments such as the Oxygen Power Infusion or Pore Clearing Extractions. If you’re unsure what to choose, we’ll happily help you curate the perfect combination.
What if I’m new to facials or have sensitive skin?
You’re in good hands. Every treatment begins with a consultation so we can understand your needs and tailor the session to your skin. We always work gently and intentionally.
Do you accept walk-ins?
We operate by appointment only so every client receives our full attention. Book online anytime through Jane App, or message us on WhatsApp with any questions.
What’s your cancellation policy?
We kindly ask for 24 hours’ notice for cancellations or changes. This allows us to accommodate other clients on our waitlist.
Where are you located?
Our tranquil space is in the heart of Sayulita in Plaza Nawalli (Lado Norte, C. Miramar 13 B, 63734 Sayulita, Nay.). Take the stairs down into the plaza gardens and walk through to the very back, where you will see our pink Glow sign. A second set of stairs takes you into the spa, so please note Glow is not on the ground floor.
Parking: There is parking at the very end of Calle Miramar by the beach access, plus street parking around the spa. Golf carts and motos find spots easily. If you're coming by car, please allow a few extra minutes to park.
Still have questions?
We’re here to help! Send us a message and we’ll get back to you shortly.